I buy a lot of Lush’s products, but I get anxious when I have to go to the store. I know that it’s not going to be a relaxing trip where I can take my time and look around. I would LOVE to go in there and just browse, but you can’t do that because the employees will not let you. I have always been bombarded by high energy and, sometimes, insanity from the moment I walk in to the moment I walk out. I hate it so much. I wish they would change the way they make employees interact with the customers. It’s just the worst experience I’ve ever had shopping anywhere.
Lush Employees Say They Have To Act This Way
I have read comments from Lush employees that say they are forced to act the way they do. Their sentiment seems to be that if they want to keep their job, they do it.
So, I’m assuming Lush management figures harassing customers is the best way to sell products? I disagree from the bottom of my feet to the top of my head, but maybe it works on other people? Maybe sales are up because they don’t let customers have a second to think for themselves. I don’t know.
All I know is sometimes I just send my husband in to get me something quickly because I don’t have the energy to deal with the staff. And, because he loves me and doesn’t have to do it often, he will go in and take the heat off me.
If Lush employees would just stand back and wait for me to ask them a question, I would be in there all the time. I would love to browse the store from one end to the other in peace and buy things that resonate with me, but I have never been able to do that.
An Annoying And Weird Lush Experience
We were on a birthday trip and staying in a hotel with a jacuzzi. I wanted to run into Lush and grab some bath bombs, dream cream, and face masks.
I got in, avoided eye contact, and went straight to the masks. My husband stuck to me like glue.
All of a sudden I could see someone coming up to my left and just standing there. I ignored him and continued to look at the face masks hoping he would get the message.
He started dancing like Carlton from Fresh Prince of Bel-Air. From my peripheral vision, I could see him snapping his fingers and swinging his hips. I could feel his annoying energy in my space. I looked at my husband and he was mortified. I’ve never seen my husband more embarrassed.
I knew that this guy was not getting the hint and would soon be even more annoying if I didn’t look at him. So, I did. I looked at him. I didn’t say anything. I thought maybe he would go away if I didn’t talk to him.
He then says, “Are you looking for a face mask?!”
That’s how they get you. They ask you something so obvious that you have to say yes or no. Then they can keep going on and on and on and on and on.
I wanted to tell him to go away. But, I just couldn’t bring myself to do that. So, I just looked at him. I was so annoyed.
After about a minute, I couldn’t take it anymore. He was just standing there, smiling.
I said, “Yes.”
He asked what kind of skin I had.
I told him I was just looking for a vegan option.
He told me it didn’t really matter if I got a vegan one because everything is natural.
I gave him a look… not a dirty look, but more of a shocked look. I didn’t even know what to say he caught me so off guard with that one.
What I should have said is that if I want a vegan option, don’t tell me I don’t. I know what I want.
He moved in closer towards me as I looked at him. He held the creepiest smile in place.
Finally, I felt too uncomfortable to keep looking without saying anything. He was too close to me. So, I told him what I wanted, and then he danced away to get me my masks.
When he came back, he asked me how I would be paying, and I said cash. He looked around at the other employees in confusion. Then he asked another employee across the store about paying with cash and kind of drifted off to where she was. We were left standing there wondering if something was wrong. It was like he was checking on something before we could go pay.
Were we not allowed to pay with cash?
What was going on?
He never came back to us. His drifting off in confusion was the end of the interaction.
I guess I will mention that I’m paying with cash first thing for now on? It seems to be a great way to get left alone!
Anyway, we skipped the bath bombs and cream because we couldn’t take it anymore. We didn’t want to deal with him anymore, and there were plenty more grinning employees watching our every move.
Lush lost out on sales because of a dancing insane person who annoyed and confused us so much that we just wanted to get out of there. I guess their weird sales strategy didn’t work that day.